Dispute Resolution Department

“Goods” refers to any tangible object that you have purchased – vehicles, televisions, mobile phones, jewellery, etc.

Whenever you buy goods, they should be of reasonable quality (i.e. not damaged or defective), fit for purpose, and as described or matching a sample or model that you have already seen.

If not, then you can reject the goods within 30 days of them having been delivered or ownership having transferred to you, meaning that the seller needs to take back the goods and provide you a full refund.

If you are outside of the first 30 days then the seller must either:

• Repair or replace the goods to your satisfaction;
• Offer you a partial refund based on the cost to repair the goods or the loss in value; or
• Where neither of the above are possible, you can reject the goods.

If  you feel that you have been mis-sold goods and the seller isn’t co-operating with you to resolve the issue then you can contact one of our experienced team members who will advise you to enforce your rights.