Depending on whether you are buying or selling a property, we will need certain information and it is helpful if you can prepare this in advance to ensure that we can progress all the paperwork as speedily as possible. We will generally need the following information when you instruct us: Personal details (Name, Address etc) Proof of identification (which will be copied and returned to you) Proof of address Mortgage account details Certificates for any work carried out on the house, such as guarantees and invoices Any planning permission or Building Regulations documentation relating to the property Utility Bill - Statement of Water Charges Details of utility providers I have lost some paperwork connected to my property - what should I do? Don't panic! We know which authorities to contact to gain copies of all relevant documentation necessary for a house sale or house purchase to take place. We can piece all the information together and where copies can't be obtained, we can arrange the appropriate insurances or indemnities to cover you against future claims on the property. It is important that if you are aware of any missing documentation or that there was a previous indemnity policy you let us know. Return to list of factsheets.

• Residential