Elliot Mather LLP

• Posted November 26th 2024 at 10:46am

We are currently inviting applications for the following position:

IT Support Technician

Here at Elliot Mather, we now have an excellent opportunity for an enthusiastic, reliable and ambitious individual to join our IT team in a full time position with the main responsibility of supporting our employees with all aspects of their IT experience. This is a varied role, supporting a cross platform environment, including Windows & iOS. The role is based at our Chesterfield office but as the work involved is quite varied, being out on site is sometimes required. It will be a great opportunity to work with and learn a number of technologies and products, for which you will need to have good troubleshooting skills and excellent interpersonal skills.

Responsibilities:

• Provide onsite or remote technical support for employees as needed in each of our offices, via our IT helpdesk, emails, calls and/or in person.
• Liaise with 3^rd party suppliers to ensure that all service requests and incidents are dealt with efficiently and in a timely manner.
• Support employees with office applications and a law-based practice management system.
• Deployment, configuration and support of Windows desktops and laptops.
• Install and assist end users with mobile device and tablet configuration as per the IT guidelines and procedures of the Practice.
• Support of other IT related assets e.g. printers, telephones.

Skills and experience required:

• Previous experience in a similar role for 1+ years.
• Experience in supporting Microsoft Operating systems, including Desktop Windows 10 & 11.
• Experience in deploying and supporting Microsoft Office Suites.
• Exposure to Microsoft Office 365.
• Active directory administration – e.g. managing user accounts and setting / resetting passwords.
• Problem solving and troubleshooting skills, with good attention to detail.
• A mature, diligent approach to confidentiality and personal information.
• Ability to successfully work autonomously as well as within a small team.
• Able to maintain a professional demeanour under pressure.
• Full UK driver’s licence and car for visits to other offices (Mansfield, Derby and Nottingham)
• GCSE standard in Maths and English Language (desirable).

Benefits will include:

• A starting salary commensurate with your relevant IT experience

• Awards for achievement / recognition

• Family-oriented employment practices aimed at achieving a genuine work / life balance, with ‘hybrid’ working options available

• Pension scheme with employer’s contributions

• Generous annual holiday entitlement, including a day off for your birthday

• Support for training / education, where appropriate

• Genuine career opportunities in a fast-growing practice

• Friendly, professional office environment located in the centre of Chesterfield, close to all amenities and with good road and rail links.